FAQ

Yes, you can place recurring orders as posted on our website. There are special perks to signing up for Auto-Ship, such as;

• Free Shipping
• Discounted Pricing
• Never Deplete Your Supply

You can cancel your auto-ship subscription at anytime by logging into your account online or giving us a call!

Yes, there are discounts for purchasing larger quantities of most of our products.
One-time Purchase and Subscription Purchase Discount Quantities vary per item. Sometimes there will be discount codes allowing you to purchase the product at a discounted price without having to buy multiple bottles.

Yes, you can purchase the product in large quantities. If you have any specific questions, please contact us at info@stem-kine.com

Most orders are processed same-day during business hours Monday-Friday. Depending on the shipping carrier chosen, if the order is placed before 11:00am CST the order will ship the same day with USPS. If the order is placed after 11:00am CST, the order will be shipped the same day with UPS. For orders that are to be shipped via FedEx or DHL, they will ship the same day if the order is placed before 1:00 PM CST. All other orders that are placed after 1:00pm CST will ship the following business day.

Currently, we only have our shopping cart set up to accept payments via credit/debit card or Pay Pal. You can call to place the order over the phone. The best cost for our product and shipping cost is found online.

Once your order has shipped, you will receive an email from the carrier you selected containing the tracking information. You can use this information to track the status of your package.

We use the following service providers:

• United States Postal Service (USPS)
• United Parcel Service (UPS) (Ground & Express services)
• FedEx (for Express services)
• DHL (for International services)

You may chose which carrier you prefer based on price, location, and how quickly you want the package. Typically, USPS Priority Mail is faster than UPS Ground. Keep in mind that only USPS can ship to PO Boxes.

We use a shipping calculator for all shipping carriers offered that calculates the cost of shipment based upon weight of the product and the shipping location. We monitor shipping costs strictly to make sure you are not overcharged.

Yes, you can send your order to any address you want. When placing your order, make sure that you use input your “billing address” the same as recorded with your card providerand specify the different address as the “shipping address.”

We will accept returns on unopened, unused product that is not expired within 30-days of purchase. The customer pays for return shipping and once we receive the returned product, we will refund the customer the purchase price (less $8.99 restocking fee). We will not refund any shipping costs associated with expedited shipping. We are not responsible for return shipping and the customer assumes all risks associated with lost shipments. This policy is only applicable for the first order placed per customer. Please check our terms and conditions page for more information on returns.

We do ship internationally. Our policy for international orders is listed below.

International Orders Policy:

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.

International orders are shipped by USPS – The United States Postal Service. Delivery time varies depending on the method of shipping chosen, but Priority shipping is usually 7-14 days depending on your local government and customs office. If you don’t receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.

For international orders shipped by First Class International, we cannot guarantee any shipping estimates as the delivery time varies greatly. International orders cannot be tracked and we do not accept responsibility for any lost, stolen, or damaged items shipped this way. If you wish to be able to track your international order, please select a priority shipping method.

If you place an order for one of the countries we do not ship to, we will cancel and refund your order before processing it.

Each order placed requires acknowledgment of our Terms and Conditions Policy. It is assumed you have read and agreed to these policies once your order is placed.

Absolutely! All information is sent over secured socket layers (SSL) and cannot be compromised. Additionally, our site implements internal firewalls and malware scans daily.

No, Stem-Kine is not a Vitamin D Supplement.  It contains Vitamin D because if the consumer is deficient in Vitamin D, the supplement won’t be as beneficial.  The amount of Vitamin D in Stem-Kine alone is not high enough to cause any known adverse effects. If you are taking other supplements containing Vitamin D or have any concerns, we suggest that you ask your doctor.

Yes, all of our products are gluten-free.

There are different amounts of capsules in each product. Please visit the individual product pages to see how many capsules there are per bottle.

Each bottle contains varying amounts of capsules and varying dosage recommendations, which can be found on the bottle’s label. Stem-Kine is a longevity product and the length of use varies from person to person. Depending on the reason why you are taking the supplements and the results you are seeking, the answer to this question varies and cannot be answered by us. This would be a good question for your doctor.

We suggest that our products be taken with meals as it may help with absorbency; however, it is not necessary that you take our products with a meal.

Some may experience stomach sensitivity in response to the Tumeric ingredient in Infla-Kine, which can be combated by eating prior to taking Infla-Kine. If discomfort persists, please discontinue taking Infla-kine and/or contact a licensed medical professional.

As with any change in diet, exercise, or nutrition regimen, it is always best to consult your primary health care provider before making any modifications.

All of our products are all-natural supplements with no known side effects. However, we advise you to pay attention to the caution statement for each product. For example, Vein Caps should not be combined with another blood thinner unless recommended by a doctor and many customers prefer to take Infla-Kine with food if they have sensitive stomachs.

If you a pregnant or lactating, we suggest you ask your doctor before taking our supplements.

If you have any additional concerns, please consult your doctor.

All of our products are all-natural nutritional food supplements, not drugs. They are regulated by the FDA for quality control, purity, and label claims, but are not FDA approved.

The manufacturing date is printed in orange ink on each bottle. This date indicates when the product was made. While our products do not have an expiration date, we recommend using them within 2 years of the manufacturing date for the best quality. 

When authorizing your purchase on our website, we electronically request a pre-authorization from your credit card provider (when using a credit card for your method of payment). If your credit card company does not provide that authorization, there are a couple of potential reasons, including:

• The billing information inputted on our website did not match the billing information that the credit card company has on file (pay close attention to street addresses and zip codes).
• The card’s number and/or expiration date was entered incorrectly on our website.
• Your credit card provider has Internet transaction limits, where the purchase on our website exceeds these limits.
• Your credit card provider determines this is an unusual purchase based on your previous purchasing behavior and flags the order as potential fraud.

If you believe the failure was due to entering the card information incorrectly, attempt to place your order again with the correct information.  If the the failure was caused by exceeding your transaction limits or the order being flagged as potential fraud (you will likely receive a text and/or email notification from your credit card provider), you will need to contact your credit card provider directly to fix the issue prior to placing a new order.

When an order fails on our website, the pre-authorization is immediately released by our payment processor and removed from your financial account based on the policies of your bank. For more information on those policies, please contact your bank. We are unable to reinstate or reverse failed orders, but you may place an order again after correcting the issues. If you encounter multiple failures when trying to place your order, or if you believe your order failed for a reason other than what is listed above, please contact us.

When placing an order through our website, the order may be conditionally approved and a message will appear stating the order has been received and is being reviewed. These orders are placed on-hold and will be manually reviewed, which can result in the order being either accepted or cancelled. The reason(s) for an order being be cancelled may include the following: 

• There was a partial match between the billing address and shipping address inputted. (i.e. the street address matches, but not the zip code) 
• The billing address and shipping address do not match.
• The order was flagged as potential fraud or raised a security concern. This can happen if our security system is triggered, which typically happens when an unusually large order is placed or suspicious information was inputted with the order. 
• The product(s) ordered may be out of stock. Our inventory levels can fluctuate and at times we may run out of stock, which could result in an order being cancelled.
• There was a technical issue or system error. These circumstances are rare, but may happen and lead to unexpected errors that could cause an order to be cancelled.

We are unable to reinstate or reverse cancelled orders. However, If you believe the cancellation was due to a minor error, you may attempt to place another order through our website. When placing the new order, ensure the information inputted is correct. Please be advised that if your order was cancelled, and you attempt to place another order, there is still a chance your order could be cancelled if one of the circumstances above still exists. If you encounter multiple cancellations when trying to place your order, or if you believe your order was cancelled for a reason other than what is listed above, please contact us.

Please note, when an order is cancelled on our website, the pre-authorization is immediately released by our payment processor and removed from your financial account based on the policies of your bank. For more information on those policies, please contact your bank.