Browse the section below to find answers to some of the most frequently asked questions about our products. If you do not see your question answered here, check out the question tab on each productpage or shoot us an email at info@stem-kine.com.

Can I Sign Up For Subscription Ordering?

Yes, you can place recurring orders as posted on our website. There are special perks to signing up forAuto-Ship, such as;

  • Free Shipping
  • Discounted Pricing
  • Never Deplete Your Supply

You can cancel your auto-ship subscription at anytime by logging into your account online or giving us a call!

Is There A Quantity Discount Available?

Yes, there are discounts for purchasing larger quantities of most of our products.
One-time Purchase and Subscription Purchase Discount Quantities vary per item. Sometimes there will be discount codes allowing you to purchase the product at a discounted price without having to buy multiple bottles. Sign up for our monthly newsletter to receive coupon codes to save!

Can The Products Be Purchased In Large Quantities?

Yes, you can purchase the product in large quantities. If you have any specific questions, please contact us at info@stem-kine.com

I Just Placed An Order, When Will My Item(s) Be Shipped?

Most orders are processed same-day during business hours Monday-Friday. We do not ship on weekends. Depending on the shipping carrier chosen, if orders are placed before 1:00 PM CT, they will ship same day via FedEx. If orders are to be shipped through USPS, they will ship same day when placed before 11:00 AM CT. Otherwise, all orders will ship the following business day. This is not a guarantee.

I Want To Order A Product On Your Website, But I Do Not Have Access To A Credit Card, How Do I Proceed?

Currently, we only have our shopping cart set up to accept payments via credit/debit card or Pay Pal. You can call to place the order over the phone. The best cost for our product and shipping cost is found online.

How Can I Track My Shipment?

Once the product has shipped, you will receive an email from either USPS or FedEx with the tracking information included. You can use this information to track the status of your package.

Which Shipping Service Is Used To Fulfill Orders?

We use both the United States Postal Service (USPS) and FedEx to ship our packages. You may chose which carrier you prefer based on price and how quickly you want the package. Items that qualify for “Free Shipping” are sent via USPS First Class, unless the package weight denotes otherwise. Typically, USPS Priority Mail is faster than FedEx Ground. Keep in mind that only USPS can ship to PO Boxes.

How Is The Shipping Charge Calculated?

We use a shipping calculator for both USPS and FedEx that calculates the cost of shipment based upon weight of the product and the shipping location. We monitor shipping costs strictly and stay on top of cost fluctuation to benefit our customers.

Do I Have The Option Of Sending My Order To A Different Address?

Yes, you can send your order to any address you want. When placing your order, make sure that you use input your “billing address” the same as recorded with your card providerand specify the different address as the “shipping address.”

What Is The Return Policy?

We will accept returns on unopened, unused product that is not expired within 30-days of purchase. The customer pays for return shipping and once we receive the returned product, we will refund the customer the purchase price (less $8.99 restocking fee). We will not refund any shipping costs associated with expedited shipping. We are not responsible for return shipping and the customer assumes all risks associated with lost shipments.

Does Stem-Kine Ship Internationally?

We do ship internationally. Our policy for international orders is listed below.

International Orders Policy:

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.

International orders are shipped by USPS – The United States Postal Service. Delivery time varies depending on the method of shipping chosen, but Priority shipping is usually 7-14 days depending on your local government and customs office. If you don’t receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.

For international orders shipped by First Class International, we cannot guarantee any shipping estimates as the delivery time varies greatly. International orders cannot be tracked and we do not accept responsibility for any lost, stolen, or damaged items shipped this way. If you wish to be able to track your international order, please select a priority shipping method.

If you place an order for one of the countries we do not ship to, we will cancel and refund your order before processing it.

Each order placed requires acknowledgment of our Terms and Conditions Policy. It is assumed you have read and agreed to these policies once your order is placed.

Is My Private Information Safe And Secure On Your Website?

Absolutely! All information is sent over secured socket layers (SSL) and cannot be compromised. Additionally, our site implements internal firewalls and malware scans daily.

Is Stem-Kine A 'Vitamin D' Supplement?

No, Stem-Kine is not a Vitamin D Supplement.  It contains Vitamin D because if the consumer is deficient in Vitamin D, the supplement won’t be as beneficial.  The amount of Vitamin D in Stem-Kine alone is not high enough to cause any known adverse effects. If you are taking other supplements containing Vitamin D or have any concerns, we suggest that you ask your doctor.

Are These Products Gluten-Free?

Yes, all of our products are gluten-free.

How Many Capsules Are In A Bottle?

There are different amounts of capsules in each product. Please visit the individual product pages to see how many capsules there are per bottle.

How Long Should I Take These Supplement?

Each bottle contains varying amounts of capsules and varying dosage recommendations, which can be found on the bottle’s label. Stem-Kine is a longevity product and the length of use varies from person to person. Depending on the reason why you are taking the supplements and the results you are seeking, the answer to this question varies and cannot be answered by us. This would be a good question for your doctor.

Do Any Of The Supplements Have To Be Taken With Meals?

We suggest that Infla-Kine be taken with meals to help with absorbency; however, it is not necessary that you take it with a meal. Some experience stomach sensitivity in response to the Tumeric ingredient in Infla-Kine, which can be combated by eating prior to taking Infla-Kine. If discomfort persists, please discontinue taking Infla-kine and/or contact a licensed medical professional.

Should I Consult My Primary Health Care Provider Before Taking Your Products?

As with any change in diet, exercise, or nutrition regimen, it is always best to consult your primary health care provider before making any modifications.

Are There Any Known Side Effects?

All of our products are all-natural supplements with no known side effects. However, we advise you to pay attention to the caution statement for each product. For example, Vein Caps should not be combined with another blood thinner unless recommended by a doctor and many customers prefer to take Infla-Kine with food if they have sensitive stomachs. If you a pregnant or lactating, we suggest you ask your doctor before taking our supplements. If you have any additional concerns, please consult your doctor.

Are These Products FDA Approved?

Our Supplements are regulated by the FDA for quality control, purity, and label claims. All of our product’s ingredients are on the FDA’s ‘Generally Regarded as Safe’ list. Each of our products are all-natural nutritional food supplements, not drugs, and do not require FDA approval. Supplements are not viewed or regulated as drugs.